Welcome to Lincoln Outfitters Store! We’re here to help you with any questions about our products, shipping, returns, and more. Below, you’ll find answers to common queries to ensure a smooth and enjoyable shopping experience. If you need further assistance, don’t hesitate to contact our support team.
Product Questions
1. What types of products do you offer?
We specialize in high-quality outdoor and home essentials, including apparel, accessories, bedding, blankets, camp gear, cookware, coolers, and more. Our products are designed for durability and comfort, perfect for adventures and everyday living.
2. Are your products suitable for outdoor activities like camping and hiking?
Absolutely! Our range includes camping & hiking gear, camp furniture, and outdoor clothing designed to withstand the elements. Whether you’re kayaking or cozying up by a fire pit, we’ve got you covered.
3. Do you offer face masks and other accessories?
Yes, we carry face masks, hand muffs, hats, and headbands to keep you comfortable and protected in various settings.
Shipping and Delivery
1. Where do you ship to?
We ship worldwide, excluding Asia and select remote areas due to logistical constraints. If you’re unsure about your location, feel free to reach out to us.
2. What are your shipping options?
- Standard Shipping: Costs $12.95 flat rate, uses DHL or FedEx, and delivers within 10-15 days after dispatch.
- Free Shipping: Available on orders over $50, uses EMS, and delivers within 15-25 days after dispatch.
3. How can I track my order?
After placing your order, you’ll receive a confirmation email with tracking details for Standard Shipping (via DHL/FedEx) or a reference number for Free Shipping (via EMS). Use this to monitor your package’s journey.
4. Why might delivery times vary?
Delivery can be affected by your location and customs processes. We strive for punctuality, but occasional delays may occur.
Returns and Refunds
1. What is your return policy?
We accept returns within 15 days of receipt. Items must be in unused condition with original packaging. Please contact us at [email protected] to initiate a return.
2. How do I process a return or exchange?
Email our support team with your order details and reason for return. We’ll guide you through the process and provide a return address if applicable.
3. Are there any items that cannot be returned?
For safety and hygiene reasons, items like face masks may not be returnable unless defective. Please check product descriptions or contact us for specifics.
Payment and Account
1. What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.
2. Is my payment information secure?
Yes, we use encrypted payment processing to ensure your data is protected. We do not store sensitive payment details on our servers.
3. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save preferences, and enjoy faster shopping in the future.
General Questions
1. How can I contact customer service?
Reach us via email at [email protected]. Our team is dedicated to helping you with any issues or questions.
2. What is your company address?
Lincoln Outfitters Store is located at 1692 Lee Avenue, MCVILLE, US 58254.
3. Do you offer discounts or promotions?
Yes! We frequently run promotions, including free shipping on orders over $50. Stay tuned to our website or sign up for updates to never miss a deal.
Thank you for choosing Lincoln Outfitters Store for your adventure and home needs. We’re committed to providing quality gear and excellent service. Explore freely and live fully!