Welcome to Lincoln Outfitters Store, your trusted partner for high-quality outdoor apparel, camping gear, and home goods. We are committed to ensuring your adventure and home comfort needs are met with reliability and satisfaction. Below, you’ll find detailed information about our shipping and returns processes.

Shipping Information

We strive to process and ship all orders promptly to get your gear to you as quickly as possible.

  • Order Processing Time: All orders are processed within 1-2 business days after payment confirmation.
  • Shipping Methods & Times:
    • Standard Shipping: Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment. Shipping fee is $12.95.
    • Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.
  • Shipping Regions: We ship globally, excluding Asia and a few remote areas. Please contact us if you have questions about delivery to your location.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a straightforward returns and exchanges process within a specified window.

Return & Exchange Window

You may return or exchange most items within 15 days of receiving your shipment.

How to Initiate a Return or Exchange

  1. Contact Our Support Team: Within 15 days of delivery, email us at [email protected] with your order number and reason for return or exchange.
  2. Receive Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to send your package. Returns without an RMA number cannot be processed.
  3. Ship the Item(s):
    • Package the unused, unwashed item in its original packaging with all tags attached.
    • Include a copy of your order confirmation or packing slip.
    • Ship your return to the address provided. We recommend using a trackable shipping service, as you are responsible for the item until it arrives at our facility.

Return & Exchange Requirements

  • Items must be unused, unwashed, and in original condition with all tags attached.
  • Proof of purchase (order number) is required.
  • The customer is responsible for return shipping costs, unless the return is due to a defect or error on our part.

Items That Cannot Be Returned or Exchanged

For health and safety reasons, the following items are final sale and cannot be returned or exchanged:

  • Face Masques
  • Food & Household Goods (e.g., opened or perishable items)

Refund Process

Once we receive and inspect your returned item:

  • Timing: Please allow 3-5 business days for processing. Refunds will be issued to your original payment method.
  • Method: Refunds are processed via your original payment provider (VISA, MasterCard, JCB, or PayPal). The time for the refund to appear in your account depends on your bank or card issuer, but typically appears within 5-10 business days.
  • Original shipping fees are non-refundable.

Exchanges

To exchange an item for a different size or color, follow the return process above. In your initial email, specify the new item you desire. We will process a refund for the returned item, and you can place a new order for the desired item on our website.

Contact Us

If you have any questions about our shipping or returns policy, please contact our friendly customer support team at [email protected].

Thank you for choosing Lincoln Outfitters Store – gear up for your next adventure with confidence!